Front Office Manager

Jul 18 2023

Front Office Manager – full-time, min 40 hours, £28k-£30K + service charge and commission


About The Bear:

Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it’s a hidden gem. Its history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.


About a role:

As a Macdonald’s Front Office Manager, you will be vital in delivering an outstanding experience to all guests.

Macdonald’s Hotels see you as a real ambassador of their company, operating on the front line with an organised, proactive approach and a meticulous eye for detail. You enjoy being part of a busy team but also have the drive to build a strong team, always keen to deliver the highest standards and exceed guests’ expectations.

As a member of the larger team, you will manage the broader operations of the hotel, as well as make strong relationships with your colleagues/team and build a network of colleagues. This is a great chance to broaden your experience!

You will often be the welcome smile and the waving hand saying goodbye to The Bear.


Outline Job Description:

They are looking for a person with a positive can-do attitude to the role and experience in a hotel reception environment. Previous experience in using Opera would be of benefit.

· Hire and train front-of-house staff

· Create and maintain shift schedules

· Oversee the FOH’s day-to-day operations

· Ensure customer satisfaction by quickly resolving any issues

· Facilitate efficient communication between front and back-of-house

· Be a prominent part of the hotel’s Duty Management team


Salary: Competitive salary, plus monthly service charge and commission from upsells

Min 1 years experience in managing a team



  • Complimentary overnight stay at Bath Spa Hotel upon completing 3 month probation
  • Uniform provided
  • Parking available on-site
  • Free meals when on duty
  • Referral programme
  • Discounted overnight stays across the group
  • 25% off food and drink across the group
  • Auto-enrolment into pension scheme and life assurance
  • Access to the Employee Assistance Programme through Hospitality in Action
  • Wagestream app offering a real-time view of accrued pay and access to it

Job Types: Full-time, Permanent


Salary: £28,000.00-£30,000.00 per year


  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme


  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Tips

Ability to commute/relocate:

  • Woodstock, OX20 1SZ: reliably commute or plan to relocate before starting work (required)


  • Reception Manager: 1 year (required)

Work Location: In person

Reference ID: Hotel Reception Manager