Front Office Team Member / Reception – Voco Oxford Thames

Sep 30 2021

VOCO Oxford Thames is looking for a Full-time Front Office Team Member / Reception to join their team.

Main duties and responsibilities

Skills and Knowledge: Use of hotel’s Property Management System, IHG Loyalty Programme, Local and Hotel specific knowledge to advise guests, Upselling and suggestive selling

Experience: Reception and switchboard, uniform services, guest relations, night auditing

Qualifications and experience

Team members are expected to:
• Deliver True Hospitality for guests resolving their issues and enabling the delivery of the brand experience
• Ensure that brand standards are met at all times
• Ensuring work is performed consistently within IHG policies
• Be planned, organised and prioritising work
• Working collaboratively and supporting teams’ members to deliver their goals

To be passionate about delivering great service and be guest focused
Previous experience in Receptionist, Guest Relations, Concierge, working Night shifts
Experience with handling guests queries and complaints
To be willing to learn new things and work as part of a wide hotel team

Details

Location: Voco Oxford Thames, Henley Road, Sandford-on-Thames, Oxford, OX4 4GX
Pay: £9.00 per hour
Employment basis: Full-time
Hours: 40hours £18,720
Industry: Hospitality

If interested, please contact Laura MacDonald at Laura.macdonald@ihg.com or on 01865 324 658.