Visitor & Volunteer Manager – Kelmscott Manor
Kelmscott Manor is an internationally important site inextricably associated with Williams Morris, pioneer of heritage conservation and leader of the English Arts and Crafts Movement. The Society of Antiquaries of London has owned the Manor in Oxfordshire since 1962. The Manor is open to the public as a heritage attraction. In recent years the profile of the Manor has grown considerably and successfully. The Manor has won numerous heritage and tourism awards: visitor numbers have increased, and visitor satisfaction is extremely high with the tearoom and shop being very popular with visitors. The Manor underwent major conservation and improvement works funded by the National Lottery Heritage Fund and other funders in 2020/21. As part of this project, they have constructed a new education building and increased the number of days they are open to the public.
HOURS OF WORK
This post involves working every Saturday during the open season (April to October) and occasional out-of-hours working for special events.
Working hours on public open days may be longer than the standard 7 hours. It is expected that the post holder will work fewer hours during non-public open days and the closed season (November to March) to offset these additional hours.
PURPOSE OF THE JOB
To co-ordinate the day-to-day management of the Manor’s visitor experience ensuring that everyone who visits is warmly welcomed and maximizing visitor’s enjoyment of the site. Developing and maintaining excellent standards of service and presentation, optimizing opportunities to generate income, and ensuring that the site and its assets are safe and secure.