Partnership Assistant
This new and exciting role is ideal for an individual looking to further their career in the tourism sector.
We are looking for a motivated person who is seeking the opportunity to join a small team with big plans and who would thrive on being a part of the organisation’s growth, development and wider industry continued recovery.
The person must be customer-focussed with excellent written and verbal communication skills. They will be well-organised with strong attention to detail, analytical, and have a willingness to learn new skills to help grow the business.
Main responsibilities
> Assist the Marketing and Partnership team in achieving targets and sustainable growth of the Partnership network.
> Provide advice to individual organisations on the most appropriate ways to engage with Experience Oxfordshire, exploring their needs and requirements to ensure partnership benefits are maximised.
> Increase participation in the Partnership scheme and maximise business opportunities through driving sales and supporting the delivery of product development initiatives to new, existing and lapsed Partners.
> Assist on the delivery of Experience Oxfordshire Partnership events throughout the year as required.
> Continuously provide high levels of customer service and written and verbal communication across our network.
> Undertake desk research on lapsed and prospective new Partners.
> Assist the Partnership team with renewals and retention as required.
> Assist with Venue Partner enquiries.
> Develop and maintain a Partnership database and provide reports as required.
> Record all communication and service activity in a timely manner using a CRM system for all staff to utilise.
> Work closely with all team members and act as a point of contact on Partnership matters internally and externally.
> Undertake any such duties commensurate with the post as required.
The role
The post holder will assist with the administration of Experience Oxfordshire’s partnership schemes, liaising with tourism and cultural businesses to ensure they gain the most from their partnership, are kept abreast of opportunities and value their partnership; assist in identifying, engaging and converting new partners to ensure that targets are met; work with all supporting CRM systems and the Experience Oxfordshire team to ensure the effective delivery of partnership services; and, in addition, provide ad hoc support to Experience Oxfordshire run services including our venue finding service and Oxford Official Walking Tours.
The company
Experience Oxfordshire is the Destination Management Organisation for the county and trading arm of the parent company Experience Oxfordshire Charitable Trust. We are the lead organisation for promoting and developing leisure, business and cultural tourism in Oxfordshire. Operating to not-for-profit principles, Experience Oxfordshire is a partnership organisation, actively engaged on a local, national and international level to grow the visitor economy.
The organisation is funded in part by its Partners who come from all sectors of the Oxfordshire economy including hotels, attractions, retail, events, transport, restaurants and more. We work with our Partners to collectively promote their products and services and grow the visitor economy across Oxfordshire through a variety of B2B and B2C channels.
The organisation provides a variety of services such as group travel, venue finding service and consultancy, as well as operating the award-winning Oxford Official Walking Tours.
For more information on Experience Oxfordshire go to:
www.experienceoxfordshire.org
www.experienceoxfordshire.org/partner
www.experienceoxfordshire.org/venues
www.oxfordofficialwalkingtours.org
Further details
Location: office based at Langford Locks, Kidlington, Oxfordshire, OX5 1HZ
Hours: 38.5 hours per week (Mon to Thu 8.30am to 5.00pm, Fri 8.30am to 3.30pm)
Job Type: Full-time
Salary: £19,000 – £21,000 per year
Benefits: 25-days holiday, company pension, on-site parking
For further information about the role please call Kathy on 01865 686432.
To apply for the role, email your CV along with covering letter stating why you believe you are suitable for the role, to kathy.wright@experienceoxfordshire.org Please note CV’s without covering letters will not be considered.
