Tours Coordinator

The tours coordinator role supports the day-to-day management of Oxford Official Walking Tours (OOWT) which includes scheduled, private and group tours.

This broad ranging role is ideal for a person aspiring to develop their experience in the travel and tourism sector. We are looking for an ambitious person with excellent administration skills, willing to work in a small team with big plans; someone who has strong attention to detail, good communication skills and is keen to share ideas and help grow the business.

You will be responsible for planning and organising a variety of themed tours, booking guides and college entrances, along with supporting OTA and affiliate distribution. You will also work across the Experience Oxfordshire team to promote the tours and services promoted.

Communication
Internally: CEO, OOWT Operations Manager, Marketing & Partnership Team, Finance Team, Executive Assistant/Office Supervisor.
Externally: OOWT Freelance Guides, Private and Group Tour Organisers, OTA’s, Experience Oxfordshire Partners, Affiliate Ticketing Partners, Fareharbor Ticketing Platform and Consumers.

Main Responsibilities

  • To maintain and develop the scheduled, private and group walking tour products and maximise the number of sales enquiries and bookings.
  • Be results focussed, ensuring income targets are met and exceeded for all Oxford Official Walking Tours products.
  • To maintain and develop the department’s internal processes and IT systems, ensuring an efficiently run department that embraces new working practices.
  • To oversee the online Guide availability system, ensuring that freelance walking tour guides use the system efficiently, and provide training and guidance when required.
  • To appoint Guides, on a shared basis, to scheduled, private and group tours.
  • Work with private and group bookings to maximise their itineraries and book visitor tickets where necessary.
  • Work in partnership with the Guides to develop the walking tour business through identifying new tour product and improving the operation of existing tours.
  • Assist the Marketing team to help them deliver a marketing plan to increase sales and achieve target earnings.
  • Ensure the sales platforms of the OTA and Affiliate accounts, such as TripAdvisor, are working efficiently and deal with comments and feedback accordingly.
  • Support the Operations Manager in producing regular reports on the department’s KPIs for review by Senior Management.
  • Monitor and respond to online customer reviews.
  • Be a champion for providing high quality good customer service and ensuring the guides code of conduct is adhered to.
  • Accurately review monthly invoices for freelance tour guides.
  • Accurately review monthly invoices for suppliers and third-party ticket sellers, ensuring payments are always up to date.
  • To undertake any such duties commensurate with the post as may be required.
  • To carry out all duties in line with Equal Opportunities policies in operation.

Oxford Official Walking Tours are operated by Experience Oxfordshire, which is the official Destination Management Organisation (DMO) and Local Visitor Economy Partnership (LVEP) for Oxfordshire. It is the trading arm of the parent charity, Experience Oxfordshire Charitable Trust, and is a not-for-profit partnership organisation that is committed to the promotion, management, and development of Oxfordshire as a great destination to live, work, visit and do business. The DMO seeks to improve growth and productivity across Oxfordshire’s visitor economy through the provision of essential business advice and support services to our partners.

Experience Oxfordshire was one of the first destinations in England to gain LVEP status from national tourist board, VisitEngland. As an LVEP, Experience Oxfordshire is recognised as a high-performing organisation, supporting collaborative working both locally, through its network of partners and those with interest in the visitor economy, and nationally on shared priorities. Some of the impact and reach of the work that Experience Oxfordshire undertakes can be viewed here Highlights Brochure 2023-24 by Experience Oxfordshire – Issuu

The Visitor Economy is vitally important to Oxfordshire. Each year Oxfordshire welcomes over 28 million visitors to the County who spent £2.3 billion in the local economy and supports over 40,000 jobs – 11% of all jobs across Oxfordshire.

The organisation is funded in part by its Partners who come from all sectors of the Oxfordshire economy including hotels, retail, events, transport and restaurants and more. We work with our Partners to collectively promote their products and services and grow the visitor economy across Oxfordshire through a variety of B2B and B2C channels. The organisation derives the rest of their income from providing a variety of services such as travel trade, conference desk referral service and consultancy as well as operating the award-winning Oxford Official Walking Tours.

For more information on Experience Oxfordshire go to;
www.experienceoxfordshire.org
www.experienceoxfordshire.org/partner
www.experienceoxfordshire.org/venues
www.oxfordofficialwalkingtours.org

Further Details:

Responsible to: OOWT Operations Manager
Direct Reports: None
Location: Langford Locks, Kidlington, Oxfordshire OX5 1HZ
Hours: 25 hours per week- Monday to Friday 9.30am – 3pm (inclusive of 30 minutes lunch break daily)
Salary: £20,000 – 24,500 pro rata (DOE)
Please send your CV and covering letter stating why you are suitable for the job role to paul.guest@experienceoxfordshire.org Please note that CVs received without covering letters will not be
considered.