Head of Visitor Experience

The Ashmolean Museum’s Visitor Experience team delivers a world class service for every visitor, welcoming them to the museum, answering questions, encouraging donations and other secondary spending, and playing a vital role in the safety and security of the valuable and irreplaceable collections.

This is a 12-month fixed term, full-time post, working some weekends and Bank Holidays.

About You

  • Do you want to lead for a year our large Visitor Experience team, proactively maintaining a high-quality public space environment, providing excellent customer service, while actively engaging with all visitors and adhering to health and safety procedures?
  • Do you want to develop and implement the departmental plans, ensuring efficient service delivery, providing value for money, while working collaboratively across the Museum and the University of Oxford?
  • Do you want to be a visible presence in the museum for visitors and team members, as part of the duty management rota that includes weekend and bank holiday working?
  • Are you experienced in successfully building, developing, motivating, leading, and managing large, multi-disciplined, customer-focussed teams with dynamism, empathy, and resilience?
  • Are you a problem solver with experience of achieving results in complex, pressured environments, with strict security procedures?
  • Are you well organised with strong administrative skills and the ability to multitask and prioritise appropriately?

How to apply

Please upload a supporting statement as part of your online application. Your supporting statement (800 words maximum) should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

Only applications received online before 12:00 midday (BST) on Monday 22 April 2024 will be considered. First interviews are expected to take place in the Ashmolean Museum on 16 May. If needed, second interviews will take place on 20 May 2024.