Various roles – Leonardo Royal Hotel Oxford
Assistant Meeting & Events Operations Manager
As Assistant Meetings and Events Manager you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with them. Take a deep breath because you’ll be stepping into a busy role! The hotel set high standards for ourselves to surprise and delight our guests, so you’ll need to be passionately involved in the M&E department’s smooth running.
If you’re Leonardo Royal Hotel Oxford ideal Assistant Meetings and Events Operations Manager, you will:
• Be yourself!
• Be a vibrant host for guests and an expert in recognising their needs
• Have great communication skills- it’s important to establish relationships with organisers!
• Coach and train new team members
• Undertake Duty Manager shifts as required- this is a great way to get out and about in the hotel and meet new people
• Ensure meeting and event rooms are set to royal standard
• Manage day to day operations of the department ensuring smooth experience for clients and guests
• Lead the team throughout large banquets and private dining events
• Have prior experience using Audio-Visual (AV)
• This role does involve weekends and evenings depending on business needs.
Regional Groups Co-ordinator
A great opportunity for a Groups Admin Coordinator to join the Regional Groups hub based at Leonardo Royal Oxford . You will work as part of a team to manage group reservations across a number of hotels within your region. The role will involve dealing with a variety of both pro-active and reactive sales enquiries to maximise revenue in line with company procedure.
As a Groups Coordinator you will be able to demonstrate first class customer service skills, can adapt and multi- task whilst having that keen eye for detail. Your key responsibility is to ensure that all group reservation enquiries are answered within our agreed timeframes, quoting suitable proposals, work on converting/securing the booking and then manage the booking process including contracting, obtaining payment, entering guest details and completing hand overs to the hotel teams. After the groups have stayed with the hotel, you will be required to complete follow up satisfaction calls to the booker and try and secure repeat business including cross selling the other hotels in the group.
Key responsibilities:
• Taking group reservation bookings either via phone, email or supplier portal.
• Build strong relationships with customers, guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Communicate clearly with clients/colleagues in a clear and efficient way whether that be via email, phone, online portal or Microsoft Teams
• Working with your Regional Groups Manager and Cluster Revenue Manager to deliver forecasted levels of group business for your hotels.
• Being aware of potential peaks and troughs in the business and focus hotels.
• Converting enquiries and provisional bookings into contracted business.
• Entering all bookings into the reservations system and ensuring the Group Processes/standards are followed.
• Seek feedback from key clients and communicate back to key stakeholders
• Continually developing new knowledge and skills to ensure best practice sales delivery whilst having thorough knowledge of the company product and the organisation.
• Identify sales leads for future business and cross sell opportunities and communicate with our sales team.
• Develop and maintain a customer database.
• Being aware of VIPs and show rounds, communicating this to relevant hotel and ensuring all information is clearly handed over.
• Working with the other departments and colleagues including – reservations, front office, food and beverage, housekeeping to ensure successful delivery of group bookings and achieve hotel targets.
• Ensuring that safe and healthy working practices are implemented at all times and full awareness of emergency procedures.
Room Attendant (Full time must be available to work weekends)
As a Room Attendant, you’ll be right in the heart of the hotel, so the Leonardo Royal Hotel Oxford want you to take pride in everything you’ll be doing to support the Head Housekeeper and keep the hotel clean as a whistle. The hotel offers flexible working conditions with the opportunity for overtime. Full training will be provided so that you are confident to ensure that every bedroom and bathroom is clean and well-presented for guests.
Key responsibilities for a Room Attendant:
- Dusting, polishing, vacuuming
- Refreshing of all towels and linen as required
- Stripping and making beds
- Cleaning bathrooms
- Reporting any maintenance issues and safety hazards
- Working as part of a vibrant team to exceed guests’ expectations.
The Ideal Candidate will:
- Be yourself!
- Bring your positive energy to work with you every day
- Build a great rapport with the team members around you
Part-time Receptionist (20 hours) & Full time Receptionist
As a Receptionist you’ll be a face of the hotel, so bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
The ideal candidate will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Breakfast Chef
As a Breakfast Chef you’ll be right in the heart of the hotel, the Leonardo Royal Hotel Oxford want you to take pride in everything you’ll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be passionate about your working area and responsibilities, and working as part of a vibrant team to deliver the best breakfast experience to guests!
The ideal candidate will:
- Be yourself!
- Absolutely love the busy Kitchen environment
- Have a willingness to learn and adapt, and deliver the high-quality fresh breakfasts that guests expect
- Thrive under pressure to create delicious food
- Be keen to step up when the situation demands
- Aspire to grow with the hotel – with amazing Learning and Development programmes, the sky is the limit!
Chef de Partie
As a Chef De Partie you’ll be right in the heart of the hotel, so Leonardo Royal Hotel Oxford wants you to take pride in everything you’ll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be passionate about your working area and responsibilities, and thrive under pressure whilst working alongside a vibrant team to exceed guests’ expectations.
The ideal candidate will:
- Be yourself!
- Love the Kitchen and grow whilst working in a fast-paced environment
- Be keen to step up when the situation demands and able to lead sections within the Kitchen
- Have a willingness to learn, adapt and deliver to the high standard of food guests expect.
- Aspire to grow with the hotel – with excellent Learning and Development programmes, the sky is the limit!
- Have an eagle eye with keen attention to detail
Kitchen Porter
As a Kitchen Porter you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll love the kitchen environment and thrive under pressure, whilst working as part of a vibrant team to exceed our guests’ expectations.
The ideal candidate will:
- Be yourself!
- Be passionate about your working area and responsibilities
- Have an eagle eye with keen attention to detail
- Be comfortable adapting to changing priorities in the kitchen
- See a future with food and Leonardo Hotels, and aspire to grow with us – we have amazing Learning and Development programs so the sky is the limit!
Why the Leonardo Royal Hotel Oxford?
The Leonardo Royal Hotel Oxford looks after colleagues just as well as guests. Once you’re part of the team, you’re part of the Leonardo community. They have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.
Leonardo Royal Hotel Oxford’s Story
Built on decades of hotelier know-how, the hotel is part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. Looking after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join!
Some of the perks colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being yourself, you could earn vouchers to spend on a wide range of high street shops
- Free hot meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join
- The Hotel regularly hosts Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year staff get dressed up to host the Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
