Oxford Visitor Information Centre Recognised for Customer Service in Industry Awards

Oxford’s Visitor Information Centre has been awarded Silver for Visitor Information Service of the Year at last night’s Beautiful South Awards for Excellence which were held at the Grand Hotel Brighton.


The awards recognise and celebrate excellence in the tourism sector and inspire other businesses to reinvest and raise standards in quality, innovation and customer service.


The Information Centre on Broad Street in Oxford welcomes half a million visitors a year and helps to ensure that they have the best possible experience while visiting the city and county. Operated by Experience Oxfordshire, the Destination Management Organisation for Oxfordshire, the team offer a multilingual welcome, sale of tickets to local attractions, gifts and souvenirs – many of which are locally sourced, and great expertise of the destination.


Speaking on behalf of Experience Oxfordshire Vanessa Allen, Customer Services Development Manager said:


“We were thrilled to be finalists in the Beautiful South Awards for the fourth year running  and are delighted to continue our success in the Information Service of the Year award. We are very proud of our team who go the extra mile to help visitors and ensure the services we provide are of such a high quality. We enjoy helping people to make the most of their stays here, exploring the great attractions that Oxford and Oxfordshire have to offer.”


Hayley Beer-Gamage, Chief Executive of Experience Oxfordshire commented:


“The Oxford Visitor Information Centre plays a pivotal role supporting visitors on their arrival to Oxfordshire. Our award-winning team advise and inspire visitors to explore what the City and County have to offer. The team do a great job promoting the County as a must-see visitor destination and supporting local businesses. Everyone at Experience Oxfordshire is extremely proud to continue to be recognised for the excellent service it provides to our visitors as part of our ambition statement is to improve visitor welcome. It was a great night for Oxfordshire too with so many of our partners also being recognised and winning awards.”


In a great night for the county, Oxfordshire Businesses scooped the following awards:


Oxford Visitor Information Centre – Silver for Information Centre of the Year

Blenheim Palace –  Gold for Wedding Venue of the Year

Blenheim Palace –  Gold for the International Tourism Award

Blenheim Palace –  highly commended for the Customer Service Superstar Award

Oxford Castle & Prison –  Silver for Small Visitor Attraction of the Year

Bletchley Park – Bronze for Large Visitor Attraction of the Year

The Baskerville, Henley on Thames –  Gold for Pub of the Year

Heath Farm Holiday Cottages – Silver for Self Catering Accommodation of the Year

The Courtyard at Wainhill  – Silver for Bed and Breakfast of the Year

Oxford Royale Academy – Bronze for International Tourism Award

The Wychwood Inn – highly commended for Pub of the Year





For more information contact:

Antonio Ferrara

Phone: 01865 686433

Email: Antonio.ferrara@experienceoxfordshire.org / press@experienceoxfordshire.org


Experience Oxfordshire is the official Destination Management Organisation (DMO) for Oxfordshire. We are the trading arm of the parent charity, the Experience Oxfordshire Charitable Trust, and are a not-for-profit partnership organisation that is committed to the promotion, management and development of Oxfordshire as a great destination to live, work, visit and do business.




Oxford’s Visitor Information Centre is based on historic Broad Street, and welcomes over half a million visitors through its doors each year from both domestic and international markets. It provides many services for visitors, including information provision, left luggage, tickets sales for attractions, tours and events, accommodation booking, and sale of maps, guidebooks and gifts. The centre also provides services for conference visitors to Oxford, and offers training on information provision to Oxfordshire businesses.




The Beautiful South Awards for Excellence. Tourism South East work with Services for Tourism to deliver the Beautiful South Awards for Excellence 2018. The Beautiful South Awards are a reminder of the amazing wealth of fantastic tourism businesses and experiences that the South East of England has to offer.




Link to hi-res photos: Experience Oxfordshire Press Folder